Complaints

Our Complaints Policy

At Al Murabit Security, we take all complaints and grievances seriously and have taken steps to ensure that any incidences are investigated and resolved to the satisfaction of the person raising the complaint and/or grievance.

We will endeavour to resolve the complaint and/or grievance quickly and will ensure that the person raising the complaint and/or grievance receives a response within the following timescales.

• 2 Hours – Initial response to complaint/grievance
• 24 Hours – Investigation and root cause analysis completed and formal response to the complaint/grievance.
• 72 Hours – Corrective action implemented to the satisfaction of all stakeholders.

Should you wish to raise a concern about AMS, you should either contact one of our employees directly or send an email to Careline@almurabit.com.